Refund and Cancellation

Refund and Cancellation

Welcomeji.com empower its User’s by offering the best accommodation to stay and greatest places and attractions to visit.

These terms and conditions, as may be amended from time to time, apply to all our services directly or indirectly (through distributors) made available online, through any mobile device, by email, or by telephone. By accessing, browsing, and using our website and/or by completing a reservation, you acknowledge and agree to have read, understood, and agreed to the terms and conditions set out below (including the privacy statement).

The online reservation service (including the facilitation of payment service) provided by us on these pages and through the website are owned, operated, and provided by WelcomeJi.com. The relationship that we have with the Trip Providers are governed by separate terms and conditions which govern the (B2B) commercial relationship we have with each of these Trip Providers. Each Trip Provider acts in a professional manner vis-à-vis WelcomeJi.com when making its product and/or service available on or through WelcomeJi.com (both for its business-to-business (“B2B”) and/or business-to-consumer (“B2C”) relationship).

Definitions

“WelcomeJi.com,” “us,” “we,” or “our” means Devkshiti Sales Private Limited, Haldwani, a  company incorporated under the Company act of  GOI, and having its registered address at Kalawati Colony, Haldwani, Uttarakhand. “Platform” means the website of welcomeji.com. “Trip Provider” means the professional provider of accommodations (e.g. hotel, motel, apartment, bed & breakfast), attractions (e.g. (theme) parks, museums, sightseeing tours), transportation provider (e.g. car rentals, cruises, rail, airport rides, bus tours, transfers), tour operators, travel insurances, and any other travel or related product or service as from time to time available for Trip Reservation on the Platform (whether B2B or B2C).

“Trip Service” means the online purchase, order, (facilitated) payment, or reservation service as offered or enabled by WelcomeJi.com in respect to various products and services as from time to time made available by Trip Providers on the Platform.

“Trip Reservation” means the order, purchase, payment, booking, or reservation of a Trip.

Prices, Crossed-Out Rates & We Price Match

All prices for your Trip are displayed including VAT/sales tax and all other taxes (subject to change of such taxes) and fees, unless stated differently on our Platform or the confirmation email/booking order. Booking prices are per person per day. Applicable fees and taxes (including tourist/city tax) may be charged by the Trip Provider in the event of a no-show or cancellation.

Privacy and Cookies

WelcomeJi.com respects your privacy. Please take a look at our privacy policy.

Free of charge for consumers, only hotel/property pay!

Our  service is free of charge for consumers, we will not charge you or add any additional (reservation) fees to the rate. You will pay the hotel the relevant amount as indicated in the Trip Reservation (plus—insofar not included in the price—relevant applicable taxes, levies, and fees (if applicable)).

Hotels  pay a commission (being a small percentage of the product price (e.g. room price)) to WelcomeJi.com after the end user has consummated the service or product of the Trip Provider (e.g. after the guest has stayed at (and paid) the accommodations). Only Trip Providers which have a commercial relationship with WelcomeJi.com (through an agreement) will be made available on Platform (for their B2B and/or B2C promotion of their product). WelcomeJi.com does not allow non-professional parties to offer or sell their products on or through WelcomeJi.com.

Credit Card or Bank Transfer

We  offer the opportunity for Reservations to be paid  to the Trip Provider during the Reservation process, by means of secure online payment (all to the extent offered and supported by your bank). Payment is safely processed from your credit/debit card or bank account to the bank account of the accommodation provider through a third party payment processor. You will not hold WelcomeJi.com liable or responsible for any (authorized, (allegedly) unauthorized or wrong) charge by the Trip Provider and not (re)claim any amount for any valid or authorized charge by the Trip Provider (including for pre-paid rates, no-show, and chargeable cancellation) of your credit card.

Prepayment, Cancellation, No-shows

By making a Reservation with a Trip Provider, you accept and agree to the relevant cancellation and no-show policy, and to any additional terms and conditions of the Trip Provider that may apply to your Trip. The relevant terms and conditions of an Trip Provider can be obtained with the relevant Trip Provider. The general cancellation and no-show policy is indicated below:

  • 100 per cent refund for Cancellation before 15 days prior to the scheduled check- in time.
  • 50 per cent refund for Cancellation between 7 to 15 days prior to the scheduled check- in time.
  • 25 per cent refund for Cancellation between 1 to 7 days prior to the scheduled check- in time
  • No refund for Cancellation on the day of the scheduled check- in or in case of no show.

Note that certain rates, fees, or special offers are not eligible for cancellation, refund, or change. Applicable city/tourist tax may still be charged by the Trip Provider in the event of a no-show or charged cancellation. Late payment, wrong bank, debit or credit card details, invalid credit/debit cards or insufficient funds are for your own risk and account, and you will not be entitled to any refund of any (non-refundable) prepaid amount unless the Trip Provider agrees or allows otherwise under its (pre)payment and cancellation policy.

We accept cancellation request through email/ phone through our customer care. Every booking made on WelcomeJi is subject to general cancellation charges. Only cancellation requests made  telephonic or email (For emails check-in time must be more than 24 Hrs) through our customer support shall be entertained. WelcomeJi shall not be liable to entertain any cancellation requests made through any other medium. To cancel the booking over the phone, call the 24×7 customer care numbers 09990971979 or email cancellation request to welcomeji.info@gmail.com

Refund:

  • It is mandatory to contact WelcomeJi for all refunds. All cancellations request shall be made through  Email or Phone in order to initiate the refunds process.
  • Processing times for cancellation and refund requests vary. All refunds will be credited within 15 days from the date of the cancellation.
  • Convenience charge for cancellation is INR 250/- will be deducted for  all cancellations including any partial cancellation requests.
  • The refund will be credited back to the same account from where the payment was made. For example, if the User used a credit card, Company will make an appropriate charge reversal. If the User used a debit card, Company will credit the money back to the debit card.
  • On the event of cancellation and refund of partially utilized booking upfront discount and promo code discount availed at the time of booking would be deducted from the refund amount.
  • The Company will be able to initiate customer’s refund only after receipt and/or confirmation of refund from the airline.
  • In case of any disputes, WelcomeJi’s decision will be final.
  • WelcomeJi holds the right to cancel a booking subject to non availability of the accommodation  at any point in time without any prior notice.
  • WelcomeJi reserves the right to send communications via any communication channel including but not limited to SMS / Watsapp / E-Mail / Facebook messenger / or any other medium. User is free to lodge a request to disable any communication channel and the same would be disabled from WelcomeJi’s end.

If you want to review, adjust, or cancel your Trip Reservation, revert to the confirmation email and follow the instructions therein. Note that you may be charged for your cancellation in accordance with the Trip Provider’s cancellation, (pre)payment and no-show policy, or not be entitled to any repayment of any (pre)paid amount. We recommend that you read the cancellation, (pre)payment and no-show policy of the accommodation provider, if any, carefully prior to making your reservation, and remember to make further payments on time as may be required for the relevant reservation.

If you have a late or delayed arrival on the check-in date or only arrive the next day, make sure to (timely/promptly) communicate this with the Trip Provider so they know when to expect you to avoid cancellation of your Trip (Reservation) or charge of the no-show fee. Our customer service department can help you if needed with informing the Trip Provider. WelcomeJi.com does not accept any liability or responsibility for the consequences of your delayed arrival or any cancellation or charged no-show fee by the Trip Provider.

Correspondence and Communication

By completing a Trip Reservation, you agree to receive (i) an email which we may send you prior to your arrival date, giving you information on your destination and providing you with certain information and offers (including third-party offers to the extent that you have actively opted in for this information) relevant to your Trip (Reservation) and destination, (ii) an email after arrival to rate the (experience with your) Trip Provider and the Trip Service, and (iii) an email which we may send to you promptly after your stay inviting you to complete our guest review form. See our privacy policy for more information.

WelcomeJi.com disclaims any liability or responsibility for any communication by or with the Trip Provider on or through its platform. You cannot derive any rights from any request to, or communication with the Trip Provider or (any form of) acknowledgement of receipt of any communication or request. WelcomeJi.com cannot guarantee that any request or communication will be (duly and timely) received/read by, complied with, executed, or accepted by the Trip Provider/ hotel.

In order to duly complete and secure your Trip Reservation, you need to use your correct email address. We are not responsible or liable for (and have no obligation to verify) any wrong or misspelled email address, or inaccurate or wrong (mobile) phone number or credit card number.

Any claim against WelcomeJi.com or in respect to the Trip Service must be promptly submitted, but in any event within 10 days after the scheduled day of consummation of the service (e.g. check out date). Any claim or complaint that is submitted after the 10 days period may be rejected, and the claimant will forfeit the right to any (damage or cost) compensation.

Due to the continuous update and adjustments of rates and availability, we strongly suggest to make screenshots when making a reservation to support your position (if needed).

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